Track Your Order
As soon as the carrier scans your parcel we send you an email with the tracking number. Every order is trackable, and the number also lives in your account.
See my ordersWhat happens, and when
- Order confirmed. You get the receipt by email within minutes. This is not the tracking number yet.
- Parcel prepared. The warehouse packs it and hands it to the carrier.
- Tracking number sent. The email arrives once the carrier scans it for the first time.
- On its way. From there the carrier updates the status until it is delivered.
The tracking has not moved in days
It usually means the parcel is travelling between hubs, where it is not scanned again for a while. It is the most common thing we get asked and it almost always resolves on its own.
If it has been more than seven days without a single update, write to us. We chase the carrier ourselves and, if the parcel is lost, we send a new one or refund you — you do not have to argue with anybody.
Other things worth knowing
- Check the spam folder before anything else. The tracking email ends up there more often than you would think.
- Wrong address? Tell us the same day. Once the carrier has it, it can no longer be changed.
- Nobody home? The carrier leaves a notice with instructions to reschedule or pick it up.
Write to us
Send your order number to support@tryavyla.com. It is in the subject line of your confirmation email and starts with a #.