Contact Information
We are a small team. There is no call centre and no ticket number: you write, a person reads it and answers.
Email usHow long we take
One business dayMonday to Friday. Written in the morning, usually answered the same day.
WeekendsWe read everything, but the reply lands on Monday.
What to write to us about
- Where your order is, or a tracking number that has stopped updating.
- Starting a return or claiming the 90-day guarantee. No photographs and no forms.
- Pausing, rescheduling or cancelling a subscription, if you would rather not do it yourself.
- Anything about the ingredients or the label: doses, allergens, how to take it.
- A charge you do not recognise on your statement.
Include your order number if you have one. It is in the subject line of your confirmation email and starts with a #. With it we answer in one message instead of three.
What we cannot do
We cannot give medical advice. If you have a health condition, take medication, or are pregnant or breastfeeding, ask your doctor or pharmacist before taking any supplement. We can tell you exactly what is in the bottle and in what amount — that part is on the label and we are happy to go through it.